Teletracking Patient Flow Podcast

On Part 2 of the two-part episode, we continue our conversation with Dr. Olusegun Ishmael (Dr. Ish), Vice President of Clinical Operations for Sinai Chicago. The state of Illinois has 40 safety net hospitals - representing 19.1% of the state's hospitals. Dr. Ishmael tells TeleTracking's Maria Romano how Sinai Chicago works to help serve vulnerable populations. What you'll learn on this episode: • The roadblocks are safety net hospitals facing today(1:54) • The efficiencies and value of partnering with TeleTracking (7:18) • Launching a Command Center at Sinai Chicago (11:30) • The future of safety net hospitals (14:33)

On the first of this two-part episode, Dr. Olusegun Ishmael (Dr. Ish), Vice President of Clinical Operations for Sinai Chicago, speaks with TeleTracking's Maria Romano about the importance of safety net hospitals. Safety net hospitals serve all populations and are legally obligated to provide healthcare to citizens regardless of insurance status. What you'll learn on this episode: • More about Dr. Ishmael and Sinai Chicago (1:54) • Sinai Chicago demographics (4:30) • The choice to serve at a safety net hospital (5:50) • Funding for safety net hospitals (8:09) • The impact of COVID-19 on Sinai Chicago (12:15)

On today's episode, we meet Kathy Menefee, Managing Director of Advisory Services for TeleTracking. The stress that caregivers face today is real. The science behind is called "cognitive load"...and Kathy Menefee just happens to be an expert on the topic. What you'll learn on today's episode: • How cognitive load impacts caregivers (1:32) • The three components of cognitive load (3:48) • How can hospital leadership work to support staff (7:51) • The importance of communication protocols in place (11:04)

On this second part of our conversation with Seth Hostetler of Geisinger and Robert Teachout of TeleTracking, we dig deeper into the implementation of a Real-Time Locating System (RTLS)at Geisinger to improve asset tracking. On this episode you'll learn: • The implementation of RTLS (1:01) • Training for the change a RTLS brings (4:07) • Projecting forward to further process improvements (9:24)

On today's episode, we meet Seth Hostetler, Lead Process Engineer, Supply Chain Services for Geisinger, as well as Rob Teachout, Enabling Technologies Workflow Services Project Manager for TeleTracking. The two have worked together on the implementation of a TeleTracking Real-Time Locating System (RTLS) at Geisinger to track assets and keep the supply chain flowing. In the first of this two-part episode you'll learn: • How RTLS improves processes, bottom line, and enhances patient care (4:01) • Challenges that Geisinger faced that initiated the implementation of TeleTracking's RTLS (11:10)

The overall patient flow process is made up of numerous touchpoints. How the patient moves through the process is known as "transport," an area where Tom Perry has great expertise. Let's listen in as Tom discusses the important role of transport in overall patient care. What you'll learn today: • Why is effective transport so important to patient flow? (1:33) • How does transport respond to fluctuations in schedule? (2:47) • The importance of dedicated transporters. (3:15) • Tactics for improving transport systems. (5:56)

On today’s episode, we meet Dan Wadsworth, Lead Account Manager for TeleTracking UK. Throughout his career with the NHS, Dan remained committed to the transformation of healthcare. Since coming to TeleTracking, he’s been building relationships with hospitals throughout Europe to drive that tranformation. He recently spoke with TeleTracking’s Susan McLaughlin about the great things happening in the UK. What you'll learn: • A day in the life of an account manager (2:03) • Best practices and KPIs (3:00) • The unique challenges of managing trusts (5:45) • Proudest TeleTracking moments (7:26)

On today’s episode we continue our conversation with Stephen Boyle, Solution Director for TeleTrackingUK. Today, Stephen speaks to: We Meet You Where You Are: The role of Change Management at TeleTrackingUK. Let’s listen in and he chats with TeleTracking’s Susan McLaughlin. What you'll learn: • Understanding the issues within a hospital (2:02) • Defining client success (4:12) • Bringing together people, process and technology (7:08)

On today’s episode, we meet Stephen Boyle, Solution Director for TeleTracking UK. Stephen, a clinical lead for TeleTracking, provides exceptional insight from the field. Today, he gives us a nurse’s perspective on centralized capacity management in patient flow. Let’s listen in and he chats with TeleTracking’s Susan McLaughlin. This is the first of a two-part conversation. What you'll learn: • Stephen's background (:44) • Process of managing bed estates (4:04) • The role of technology in healthcare (7:44) • Bed management with TeleTracking (9:30)

On today’s episode, we meet Neil Griffiths, Managing Director for TeleTracking International. With a long background in healthcare, Neil brings a wealth of experience to TeleTracking. Today, he talks with Susan McLaughlin to discuss the differences in healthcare across the world and the value TeleTracking brings no matter the geographic location. What you'll learn today: • a background supporting hospitals (:41) • TeleTracking in the UK(1:54) • Key differences between the UK and US healthcare markets (2:51)

On today’s episode, we continue our conversation with Mark Holoska, Director of Health Systems for TeleTracking. Let’s learn more about TeleTracking’s Clinical Workflow Suite that specializes in perioperative technology to help operating rooms deliver on-time and effective care. Today you'll learn: • The business case for TeleTracking in the operating room (:53) • The patient flow strategy (2:45) • Introducing TeleTracking to staff (4:33) • Enhancing the patient experience (7:13)

On today’s episode we meet Mark Holoska, Director of Health Systems for TeleTracking. As an RN, BSN, Mark provides a unique perspective to patient care particularly in perioperative nursing. He brings a 19 year background in healthcare IT to bring firm strategy to TeleTracking’s Clinical Workflow Suite that specializes in perioperative technology to help operating rooms deliver on-time and effective care. TeleTracking’s Susan McLaughlin recently caught up with Mark to discuss the industry. This is part one of a two-part conversation. What you'll learn today: • How a background in perioperative translated into technology (1:02) • Key perioperative challenges/opportunities (3:52) • The challenge of the perioperative backlog (6:52) • Using technology to meet patient needs(8:37)

In honor of International Nurses Day, TeleTracking's Maria Romano sat down with three nurses to talk about how they led through the last year amid the COVID-19 pandemic. The conversation includes: • Shawn Mabry, System Director for Sinai Chicago's Patient Transfer and Navigation Center • Tom Tsitas, an RN with Halifax Health in Daytona Beach, Florida • Kelly Cushman, an RN with Maidstone & Turnbridge Wells, the NHS Trust in the UK If you know a nurse, celebrate them today and every day. Enjoy the episode.

On today’s episode we meet Brandi Hollins, a Workflow Consultant with the TeleTracking Technologies Clinical Workflow Suite Team. In her role, Brandi assists Surgical Services of organizations with exploring the facility’s current processes. Today, she talks with Susan McLaughlin about TeleTracking’s Perioperative Best Practices and her work to improve efficiencies and increase productivity with health systems. Today you'll learn: • How best practices should be used (1:45) • Key operational outcomes and indicators (3:20) • Creating scheduling guidelines (8:13) • How workflow tools help to optimize OR utilization (8:49) • Addressing delays around patient preparation (11:19) • Improving provider coordination (13:35) • Creating efficiencies (16:48)

In this second episode of our four part series, we meet Justin Willis, Nurse Manager, Centralized Patient Logistics Center at Broward Health, who brings first-hand experience of both Hurricane Dorian and the Stoneman Douglas High School shooting. John Weimer, Vice President of Emergency and Trauma Services at Kettering Health Network, worked with his team to care for the victims of the mass shooting in Dayton, Ohio. What you'll learn: • Refining the evacuation processes (3:06) • Standardizing disaster equipment (4:30) • Triage tagging (5:30) • Managing patient intake in an emergency (7:22) • Redeploying resources (9:45)

On today’s episode…disasters. Whether from wildfires, hurricanes and tornados to flu outbreaks and mass shootings — disasters are unfortunately a part of life. During these difficult times, the benefits of a centralized approach to care are essential —and demonstrates the importance of planning and regular disaster drills. On this episode, we begin a disaster readiness series, hearing from health professionals who put those disaster drills into practice. They recently told their stories at TeleTracking’s TeleCon 19. In this four part series, we begin with Sandra Gonzales, Trauma Program Director and Arturo Vilalobos, Administrator on Duty – both from UMC El Paso. The two tell us how the disaster of the El Paso shootings unfolded in their command centers. What you'll learn: • Tracking beds during a tragedy (1:05) • Putting preparation into action (2:20) • Communicating with first responders (3:20) • Managing rumors and social media (5:45)

On today’s episode, we meet Jon Hickenlooper, an Operations Consultant for Patient Flow at Intermountain Healthcare in the Greater Salt Lake City Utah area. Intermountain is a 24 hospital system with more than 30 thousand employees. Jon talked to us recently at TeleTracking’s TeleCon 19 about using TeleTracking to study metrics and identify challenges within their organization. What you'll learn: • Implementing TeleTracking (1:03) • Working with data (2:45) • The Virtual Hospital concept (3:30)

On today’s episode, we meet Linda Castelli and Luann Tirelli of Health First in Melbourne, FL. Linda is the Supervisor of Centralized Patient Logistics and Centralized Registration, Luann is the Director of VitalWatch eICU Operations. Both work extensively with TeleTracking in their roles with Health First, which was an early adopter of the technology. Today you'll learn: • Moving from paper to digital (:48) • The eICU Concept (4:45) • Patient Satisfaction Scores (7:01) • Focus on Ready-To-Move (8:19) • Setting Goals & Benchmarking (13:45) - Disaster Response (15:23)

On today’s episode, we meet Heather Beauford, Operations Manager with Washington Regional Medical Center located in Northwest Arkansas. Heather has been working with the TeleTracking platform since it was introduced to Washington Regional Medical Center three years ago. Here, she tells us about making that leap into the technology. Here's what you'll learn: • Understanding the "why" of TeleTracking (1:35) • Focused oversight committee(3:00) • The Proof is in the Data (4:54) • Creating a Culture Through Education (7:04) • Initiatives for the Future (9:35)

On today’s episode, we meet Melanie Morris, Senior Director of Carilion Clinic’s Transfer & Communications Center, based in Roanoke, VA. Melanie currently manages bed placement for two of the system’s six facilities, but will soon take over communications for all locations with the help of TeleTracking. What you'll learn today: • Lessoned learned while expanding (1:16) • The importance of an EVS liason (2:25) • Managing an off-site Command Center(4:38) • Details of starting a Command Center from scratch(6:53) • Getting support from key players(8:26) • Top 3 Tips to Command Center success (10:49)