Although we know the opening moments of a training session are the most memorable, many trainers squander those few precious moments with "housekeeping" or sharing their own credentials. How can they be best invested for maximum return?
Oftentimes a trainer's fear of losing control of his/her participants prevent the participants from learning all they could. How can a trainer grow in confidence to where the sharing of control is possible?
From the co-author of the best-selling book Dealing with Difficult Participants, here are some management strategies for the trainer to use in both preventing and correcting those difficult participants.