Double Your Dental Production Tomorrow | The Team Training Institute | Professional Dental Consultants



Dental professionals will want to listen for great tips on how to better serve patients while increasing profits. Stay up to date on our latest webinars and tele-conferences.


  • Ep 127: Better Scheduling & Reactivation With Cory Pinegar

    01/03/2024 Duração: 27min

    Dental practice success depends on getting patients into the chair for the care they need. Without effective phone calls and scheduling, practices miss opportunities to deliver treatment.  Today, Cory Pinegar is joining Dr. John Meis and Wendy Briggs on The Double Your Production Podcast to talk about the challenges of converting phone calls into appointments. Cory is the CEO of Reach and he’s sharing how to capture more incoming calls and boost the conversion rate. In this episode, you’ll learn: How missed calls impact practice performance (on average, about 30% of incoming calls are missed) Scripts and scheduling tips for reactivating overdue patients How dental practice call volume fluctuates throughout the day and how to staff for those peaks How to supplement call support in your practice to get better phone call results   To contact Cory or learn more about Reach, go to 

  • Ep 126: Building a Positive, Energized Office Atmosphere with Victoria Roos Olsson

    16/02/2024 Duração: 23min

    Victoria Roos Olsson is an expert in leadership development and has coached leaders across the world for the past 20 years. She works closely with the FranklinCovey innovations team and is one of the authors of FranklinCovey’s bestselling book, “Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team.” Today, she’s joining Dr. John Meis and Wendy Briggs on The Double Your Production podcast to talk about the leadership skills needed to create a strong, positive atmosphere in your dental practice. In this episode, you’ll learn: How to spark real employee engagement (and why reasons for engagement differ from person to person) Why intentionality is crucial in building and maintaining a great company culture How to keep a company culture strong and positive (and how to correct behavior that doesn’t align) How to maintain good energy throughout the day by managing 5 key things We’re excited to announce that Victoria will be joining us as a keynote speaker at our upcoming Champions of Dent

  • Ep 125: The Neuroscience of Decision Making with Dr. Paul Schempp

    01/02/2024 Duração: 27min

    Dr. Paul Schempp is a behavioral scientist and professor at the University of Georgia where he studies decision making. Through his vigorous research, he’s uncovered how to make better decisions consistently and how to avoid bad decisions. Today, he’s sharing: How great decision makers use data to predict their future environment One skill that separates great decision makers from those who are mediocre How to make good decisions in the midst of uncertainty The neuroscience behind high-pressure decisions Why it’s important to think through contingency plans How the Dunning-Kruger Effect impacts decision making And more… Dr. Schempp will be joining us as a keynote speaker at this year’s Champions of Dentistry Summit in New Orleans. At the conference, he’ll be sharing the science behind the most impactful dental practice decisions.  We can’t wait for his session and we’re honored to share the stage with him this year. If you haven’t yet, you can get your tickets to the 2024 Summit here: http://championsofden

  • Ep 124: How to Provide Easy Patient Financing with Jay Letwat

    12/01/2024 Duração: 26min

    Money conversations can be awkward, and talking to dental patients about the cost of care can be daunting and uncomfortable for both the patient and the team. Today, Dr. John Meis and Wendy Briggs are sitting down with Jay Letwat from Sunbit to talk through ways to make these conversations easy and straightforward so patients get more options and more access to the care they need. In this episode, you’ll learn: Why outdated thinking around financing causes added stress for patients and the team How old financing models and tools prevent patients from taking advantage of payment options How to talk about financing in a way that feels easy and smooth for patients Why the fear of treatment cost can lead to missed appointments and how to get in front of it Verbal cues that indicate a patient is interested in financing options How production and case acceptance rise with third-party financing  To learn more about Sunbit’s payment technology, go to 

  • Ep 123: Should Dentists Attend Team Training Days?

    15/11/2023 Duração: 09min

    In today’s episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are answering a common question we hear from clients at The Team Training Institute, “Should owner-dentists and associates attend team training days?”  If you’ve ever booked an in-office training day with us, or are considering it in the future, it’s important to know who should be in the room in order to get the best results.  In this episode, you’ll hear Dr. John and Wendy’s thought process behind these decisions and their advice for getting the most out of a training investment.

  • Ep 122: How to Improve the Case Acceptance Rate in Your Practice (Part 3)

    03/11/2023 Duração: 21min

    In Part 3 of this series, Dr. John Meis and Wendy Briggs are sharing the best technology to use to raise case acceptance in your practice. One of the most important pieces of case acceptance is educating patients and making concerns visual for them. Because patients usually can’t see what’s happening with their teeth, they don’t understand the severity of the disease or decay. If dental offices can make these things visible to patients and improve their awareness of the problems, patients begin to understand the necessity and urgency of treatment and will more readily move forward with needed care. The tools discussed in this podcast help to make oral health more visual for patients and help dental teams run more smoothly and effectively.  Listen to hear Dr. John and Wendy’s top recommendations.

  • Ep 121: How to Improve the Case Acceptance Rate in Your Practice (Part Two)

    18/10/2023 Duração: 22min

    In Part Two of this series, Dr. John Meis and Wendy Briggs continue to discuss how to raise the case acceptance rate in a dental practice by creating smooth, effective patient handoffs (or trust-transfers). Patient handoffs are a little-known secret to great case acceptance because they’re an important opportunity to build trust, demonstrate excellence, and ensure understanding with patients. When handoffs are handled poorly, patients lose confidence in the recommended treatment and hesitate to move forward with their needed care. When handoffs are done right, patients are put at ease and more readily accept treatment. In this episode, you’ll learn: Why most handoffs should be done in front of the patient (and how to include them in the process) How to use smooth patient handoffs to build trust and connection with patients How to structure a handoff to make sure the team is communicating the right things quickly and efficiently How smooth team transfers can help doctors preserve more of their mental energy t

  • Ep 120: How to Improve the Case Acceptance Rate in Your Practice (Part One)

    04/10/2023 Duração: 19min

    In this 3-part series, Dr. John Meis and Wendy Briggs are explaining ways to increase the case acceptance rate in a dental practice.  When a practice doesn’t have a well-defined and consistent case acceptance process in place, patients don’t get the information and reassurance they need to move forward with necessary dental care. When this happens, their health declines, the team gets frustrated, and practice performance declines. But what we’ve learned working with practices across the US is that with a few key systems in place, the case acceptance rate can rise very quickly, leading to healthier patients and a stronger practice. In part one of this series, you’ll learn: ·         How diagnostic inconsistencies hurt patient trust and lower the case acceptance rate ·         The importance of clear diagnostic criteria across the team ·         How to strengthen patient trust and connection ·         How the team can support and echo each other in patient conversations   Listen now here or at www.theteamtr

  • Ep 119: How to Get Your Team Excited About Your Biggest Goals

    13/09/2023 Duração: 30min

    When you talk with the team about your practice goals and share key performance indicators (KPIs), are they excited and motivated to reach those numbers or do their eyes glaze over? Today, we're sharing a segment from one of our recent practice growth retreats. In this session, Heather Driscoll is talking about what you can do to create more excitement and energy around your biggest goals. Very few dental professionals wake up in the morning excited to increase production by a certain percentage or improve accounts receivable. But, they do wake up excited to connect with patients and improve their health. So, it’s the job of the leadership to connect those dots. In this session, Heather is breaking down exactly how to design a system like this. You’ll learn how to share key metrics without boring the staff and create real momentum around the activities that not only make the biggest difference for the practice but also for patients. Learn more at 

  • Ep 118: “Moneyball” Strategies to Create Outsized Results in Your Practice

    23/08/2023 Duração: 15min

    Wendy Briggs comes from a big family of baseball fans, so when the book “Moneyball” was released, she was eager to read it. Since then, she’s worked to apply these lessons to dentistry to allow practices to build teams of superstar performers.  Today, she and Dr. John Meis are sitting down to talk through specific strategies practice owners can use to create a high-performing team and unmatched results in their practices. This unconventional Moneyball approach gives practice owners an edge in the marketplace, allowing them to attract top talent and develop those people into efficient, high-performing team members. Listen to today’s episode to learn how they do it. In today’s episode, Dr. John and Wendy mention strategies from their book, “The Insider’s Guide to Hiring a World-Class Team”. Click here to get your FREE copy (we just ask that you cover shipping) plus a suite of bonus training!

  • Ep 117: Practice Growth Insights with Kellie Black, RDH

    02/08/2023 Duração: 21min

    Kellie Black started her career as a dental hygienist helping patients chairside. She found she also enjoyed the business side of dentistry and quickly rose into a leadership position within that practice where she helped the team expand from two offices to an impressive seven.  Now Kellie is a business coach with The Team Training Institute and she’s joining Dr. John Meis and Wendy Briggs today on the podcast to share her perspective on practice growth. Kellie has helped practices around the country improve their performance, grow their teams, and expand to additional locations smoothly and easily. Catch this episode to learn how she helps practices grow and which key metrics she uses to make fast, long-lasting improvements.  In this episode, you’ll learn: What systems to put in place to ensure smooth practice expansion How to create consistent clinical protocols across the practice  How to better understand and manage hygiene capacity One of the easiest and most impactful metrics a practice can track

  • Ep 116: How to Include the Team in Measuring Key Practice Data

    12/07/2023 Duração: 17min

    Understanding and monitoring practice data is crucial for a dental office to succeed. If you don’t watch key numbers, you can’t see what’s really happening in the practice and you can’t make improvements. Many practice owners resist involving the team in analytics and financials because they’re worried about difficult money conversations and the risks involved with transparency. But interestingly, we found that when the whole team has a general understanding of practice economics, there is less overall frustration and a wholehearted focus on improving results.  When everybody on the team knows how to monitor key numbers for their role and how to improve those numbers, the practice can reach its goals much more quickly. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are sitting down to talk through how to involve the team with data and key metrics. You’ll learn the mindset shifts necessary to get everybody on board with better data in your practice.

  • Ep 115: Membership Plans vs. Discount Plans with Paul Lowry

    28/06/2023 Duração: 21min

    In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs sit down with Paul Lowry from Dental Menu to talk about how to use membership plans, discount plans, and rewards programs in your dental practice.  In-house benefit plans are a great way to serve patients who don’t have dental insurance. Offering your own plans and perks ensures these patients have the financial flexibility to keep up on their preventative care and move forward with needed restorative treatment. In this episode, you’ll learn: The difference between a dental membership plan and a discount plan How membership plans improve patient retention How discount plans help improve case acceptance and close treatment The best ways to incorporate rewards in your practice to incentivize retention and preventative care How to get the whole team on board with membership plans and better financial options for patients Within the episode, Paul mentions 5 free modules where you can learn all about the process of dental membe

  • Episode 114: How Hygienists Can Serve Patients at a Higher Level with Paige Hood

    24/05/2023 Duração: 24min

    Paige Hood is a practicing hygienist and a Certified Hygiene Coach with The Team Training Institute. She’s got years of experience not only improving her own skills as a hygienist, but also helping others excel.  Today, Paige is joining Wendy Briggs on The Double Your Production Podcast for an in-depth conversation about how hygienists can raise the standard of care in a dental practice. In this episode, you’ll learn: Which qualities separate top-performing hygienists from the rest How the company culture of a practice impacts hygiene care (and how team members can improve the culture each day) Important mindset shifts hygienists need to make in order to better serve patients A breakdown of how to spend your time with each patient (30% is spent on personal things and getting to know the patient better) How to use a risk assessment conversation to help patients move forward with the care they need  

  • Episode 113: How to Use the Japanese Principle of Kaizen to Give Your Practice a Competitive Edge

    19/04/2023 Duração: 17min

    Kaizen is the Japanese business philosophy of continuous improvement. Rooted in post-World War II economic reform, Kaizen is about making steady changes for the better. Toyota famously used this concept to develop its lean manufacturing process and become a leader in quality in the automotive industry.   Kaizen can be used in a dental setting as well, allowing a team to revisit processes and make improvements for greater efficiency, effectiveness, and better patient care. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are sitting down to explain exactly what Kaizen is, how it works in an organization, and how to apply it to a dental office.   The dental environment is filled with challenges: declining reimbursements, increasing costs, staffing shortages, and increased competition. With this shift in thinking, dental practices can be more adaptive to the changing dental industry and well-positioned for continued success.

  • EP 112: Insights About the Current Hygiene Shortage with Bert Triche, RDH

    14/04/2023 Duração: 30min

    Bert Triche is a practicing hygienist and a Certified Hygiene Coach with The Team Training Institute. She’s got 43 years of hygiene experience and has coached other hygienists for 12 years. She’s joining Wendy Briggs today on The Double Your Production Podcast for an important conversation about how hygienists, dentists, and office managers can navigate the current shortage of hygienists around the country.   In this episode, you’ll learn: The current market challenges in hygiene staffing How to calculate your actual earnings as a hygienist How to ask for a raise with an understanding of the practice’s economics How to protect a positive company culture amid staffing shortages How production-based compensation better serves the hygienist, the patient, and the practice The best way to handle burnout or stagnation in hygiene

  • Ep. 111: Negotiating Commercial Real Estate in Dentistry with Colin Carr

    22/03/2023 Duração: 24min

    Most dentists don’t have extensive experience in property negotiations and this puts them at a significant disadvantage when purchasing or leasing property for their dental office.  Today, Colin Carr is joining Dr. John Meis to talk about how to level the playing field in these negotiations and allow dentists to expand and grow more seamlessly. Colin’s company that provides commercial real estate services for healthcare providers. They represent dentists and other healthcare providers in commercial real estate purchase and lease transactions to make sure they get the very best deal possible. In this episode, you’ll learn: ·         Common mistakes dentists make when renewing a commercial lease or purchasing property ·         Why real estate experts can save you hundreds of thousands of dollars in lease rates ·         Why it’s important to approach any negotiation with a strategic position ·         Why it’s crucial to determine the total cost of a deal (rather than just looking at the lease rate) ·        

  • Ep 110: Damaging Myths of the Dental Business (+ 3 Profitability Levers to Improve Performance)

    15/03/2023 Duração: 23min

    There are pervasive myths in all industries that, if left unchecked, can damage the morale of business owners. Dentistry is no different. Today, we’re debunking some of these myths so you can make decisions in your dental practice with confidence. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are clearing up 3 myths that have been floating around in dentistry lately and sharing 3 ways to improve performance and profit during times of uncertainty. In this episode, you’ll learn: Why focusing on cost-cutting strategies can hurt business opportunity (you should be aware of your spending, but don’t make cost cutting your primary focus) How to use small changes in the practice to create big improvements in profitability A crucial shift the practice philosophy to make sure the team and the patients feel valued How to use the Toyota method to create greater efficiency in the practice Easy ways to expand the practice and the procedures offered   Don’t let yourself get swept up

  • Ep 109: Using AI Tools to Increase Patient Flow with Amol Nirgudkar

    08/03/2023 Duração: 23min

    Did you know… on average, 40% of the incoming calls to a dental practice go unanswered? The loss involved with phone inefficiencies is much larger than most practice owners think. When patient calls don’t get answered, appointments don’t get scheduled, and the practice loses a tremendous amount of opportunity.  Amol Nirgudkar is the CEO of Patient Prism, a company that provides dental practices with the technology needed to optimize phone calls and improve patient flow. While AI is currently a trending topic, Patient Prism has been using artificial intelligence and machine learning for years to revolutionize how the front desk performs in practices across the country. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs sit down with Amol to talk about the advantages AI tools can provide practices to increase patient flow and improve performance. In this episode, you’ll learn: How dental AI tools actually help team members perform at a higher level (don’t worry, these bots wo

  • Ep 108: Tools to Alleviate Stress and Isolation in Dentistry with Carrie Marshall

    01/03/2023 Duração: 20min

    Carrie Marshall grew up in a family dental practice. As an adult, she worked as a dental assistant and helped her dad grow the practice from 2 chairs to 10 chairs. As the practice continued to grow and her brothers joined, she noticed the stress level in her parents rising. She watched her dad stay up late at night trying to build a practice that could sustain them all comfortably. Carrie started to see that this stress and isolation was common across dentistry, so she decided to shift her career and study tools to help dental professionals better understand and improve their mental health. She became a Master Certified Coach and now helps dentists and teams manage their mental energy, deal with emotions in a healthy way, and avoid burnout. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are sitting down with Carrie to get some immediate tools to alleviate the stress and isolation that is so prevalent among dental professionals. We’re also thrilled to announce that Carrie

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