Take Action By Paper Napkin Wisdom

A client is calling and they want a discount because something went wrong. An employee is missing on targets and results are slipping, they need to be realigned. The bank just called and a supplier took payment of a delivery early via automated transfer and there's a cash crunch. As a leader things come at us from all directions all the time - but how do we cope? Well, usually we need a little help to resolve all of these ... sometimes from the other party. We can't get their help with a closed fist - with a fight. Sure, sometimes we can beat them into submission. We can convince the customer that no - no discount that's the way it is. We can levy consequences on our employees and hold them accountable, force them to do better. We can scream at the bank, or the supplier. Or ... we can do the uncommon thing and be kind. Being kind opens the door to handling challenges from a position of opportunity, with an open hand ... also allows people around you to help. Leverage is all about getting people to help you -